Terms & Conditions

  • All Timberlux products are made-to-order and manufactured after payment confirmation.
  • 50% advance payment is required. Cash on Delivery is not available.
  • Products may slightly vary in color, texture, or size due to natural materials and screen differences.
  • The photo may include additional props that are for display purpose only, and will not be included.
  • Orders cannot be cancelled once production has started.
  • Timberlux reserves the right to accept or reject any order.
  • Delivery is available only within Karachi.
  • Customers must inspect products at the time of delivery.
  • Failure to report issues at delivery will be treated as acceptance of goods.
  • Timberlux is not liable for delays caused by factors beyond control including logistics or force majeure.
  • Prices are subject to change without prior notice.

Shipping & Delivery Policy

  • All products are custom-made.
  • Delivery timeline is up to 3 weeks (21 working days) after payment confirmation.
  • Delivery is available only within Karachi.
  • Customers must ensure access for delivery.
  • Additional charges may apply for difficult delivery conditions.
  • Delays may occur due to production or external factors.

Warranty Policy

To claim warranty, the original Timberlux invoice must be presented.

1. Polish & Finish

  • Covered under 6 months warranty
  • Does not cover:
    • Scratches or physical damage
    • Exposure to liquids, heat, or humidity

2. Structure & Hardware

  • Structural components and hardware are covered for 6 months
  • Warranty excludes:
    • Damage caused by misuse or mishandling
    • Unauthorized modifications

3. Termite Protection

  • Timberlux furniture is treated before delivery
  • Claims are valid only if:
    • Reported within 1 month of delivery
    • Verified upon inspection

4. Foam & Upholstery

  • Foam is covered for 6 months
  • Upholstery is not covered under warranty but can last longer with proper care

5. Glass & Mirrors

  • Glass and mirrors must be inspected at delivery
  • No warranty applies after acceptance

6. Outdoor / Imported Items

  • Warranty may not apply unless explicitly stated

7. Warranty Void Conditions

Warranty becomes void if:

  • Product is altered or modified
  • Improper installation or usage occurs
  • Damage is caused by environmental exposure