Return & Refund Policy
1. Custom Production Policy
All Timberlux products are made-to-order; therefore:
- Orders are non-refundable once production begins
- Returns are strictly limited
2. Eligible Cases for Return
Returns will only be accepted if:
- Product is delivered damaged
- Incorrect product is delivered
3. Complaint Timeline
- Complaints must be raised within 24 hours of delivery
- Supporting evidence (photos/videos) is required
4. Non-Returnable Cases
Returns will not be accepted for:
- Change of mind
- Design dissatisfaction after approval
- Minor variations in color, grain, or finish
5. Refund Processing
- Approved refunds will be processed within 7–10 working days
- Refunds will be issued via original payment method or bank transfer
6. Inspection Requirement
Returned items must be:
- Unused
- In original condition
- Verified by Timberlux before approval